• Order cancellations must be made in writing via email. To cancel your order please contact us at contact@essntlframes.com including your order number to discuss next steps
  • Your right to cancel/return an order starts when the order is placed and ends 14 calendar days after you have received the goods.
  • We will accept returned items for a refund or exchange so long as they are in an unworn saleable condition with all original tags attached.
  • To return goods simply ensure that they are well-packaged, as we cannot be liable for any returned items damaged in transit, and enclose a copy of your order confirmation with a clear indication of whether you would like a refund or exchange.
  • Returns must be sent by a recorded delivery service i.e. a signature is needed on delivery, please keep proof of this postage as we cannot refund for lost post. Sale Items can only be exchanged for another item or a credit note.
  • Returns received with any user damage issues (scratches, intentional breakage etc) will be denied.