Customs charges such as duty and tax, may apply to international orders and the receiver accepts that it is their responsibility to pay the charges.
Failed Delivery: If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.
Items Not Received But Tracking Shows Delivered: We do not refund or replace items that are tracked as delivered. We ask that the delivery address you choose is secure and there will be someone there to receive your parcel.
The customer is responsible to send an item back to us as we do not offer free returns
Order refunds must be made in writing via email. Please contact us at email@example.com including your order number in the subject heading to discuss next steps. Orders cannot be cancelled and the address cannot be changed once order is placed
Your right to cancel/return an order starts when the order is placed and ends 14 calendar days after you have received the goods. You must either ensure that the goods are received by us within this 14 day period and notify via the email.
Returns arriving after this 14-day period may or may not be accepted at our discretion. We will accept returned items for a refund or exchange so long as they are in an unworn saleable condition with all original tags attached.
To return goods simply ensure that they are well-packaged, as we cannot be liable for any returned items damaged in transit, and enclose a copy of your order confirmation with a clear indication of whether you would like a refund or exchange.
Returns must be sent by a recorded delivery service i.e. a signature is needed on delivery, please keep proof of this postage as we cannot refund for lost post.
Sale Items can only be exchanged for another item or a credit note.
Once an item is exchanged, a refund cannot be given for said item. You may exchange again but the delivery cost to be the customers both ways.
We cannot cancel orders as to ensure speedy delivery they are sent within the order being placed.
Terms & Conditions can change at any time without notice*
Essntl Care protects your item on delivery, if you return an item this will not be refunded as the service has already been activated.
To select Klarna as your payment method, you'll need to change the payment method at the checkout - no need to create a Klarna account.
Just tap 'change' under payment type, 'add new payment method' and then select Pay Later with Klarna. You can also add Pay Later with Klarna as a payment option by logging into 'My Account'.
- Your billing and delivery address can be different, however they need to be in the same country.
- The maximum purchase limit is different on each account, and is determined by a credit assessment by Klarna. If your order fails, you may wish to try again with a smaller amount.
Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply.