- Free next day UK / dispatch 1-2 working days.
- Guaranteed next day £5 / order before 3pm (Mon-Thurs).
- Saturday delivery £9.99 / order Friday before 3pm.
- Europe & International tracked & signed £9.99 / free when spending £50+
- Europe within 3-5 working days / Worldwide delivery aim: 5-7 working days
- Note: Sale Items are Non-Refundable.
- Shipping times quoted are the time it will take once the item has been shipped. Please also allow 1-2 business days for your order to be packed and shipped.
- If you require a faster international shipping method, please contact us contact@essntlframes.com
- Customs charges such as duty and tax, may apply to international orders and the receiver accepts that it is their responsibility to pay the charges.
- Failed Delivery: If the package cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect shipping address, absent receiver,) or if the customer refuses to collect the package, the package will be returned to the sender at the customers expense. The expense includes shipping costs and any duty and tax the package may have incurred; this amount will be deducted from the total of the order to be refunded.
- Items Not Received But Tracking Shows Delivered: We do not refund or replace items that are tracked as delivered. We ask that the delivery address you choose is secure and there will be someone there to receive your parcel.
- Order cancellations must be made in writing via email. To cancel your order please contact us at contact@essntlframes.com including your order number to discuss next steps
- Your right to cancel/return an order starts when the order is placed and ends 14 calendar days after you have received the goods.
- We will accept returned items for a refund or exchange so long as they are in an unworn saleable condition with all original tags attached.
- To return goods simply ensure that they are well-packaged, as we cannot be liable for any returned items damaged in transit, and enclose a copy of your order confirmation with a clear indication of whether you would like a refund or exchange.
- Returns must be sent by a recorded delivery service i.e. a signature is needed on delivery, please keep proof of this postage as we cannot refund for lost post. Sale Items can only be exchanged for another item or a credit note.
- Returns received with any user damage issues (scratches, intentional breakage etc) will be denied.